Axioma Global operates this website from Hong Kong. This policy applies to axiomasignage.com and to pages, contact forms and related communications that link directly to it.
Who We Are
In this policy, “Axioma Global,” “we,” “us” and “our” refer to Axioma Global, which operates axiomasignage.com, receives website inquiries and determines how related personal information is handled. Our place of registration is Hong Kong and our registered address is Hong Kong.
Information We Collect
When you contact us through the website, we collect information you choose to provide, such as your name, company, email address, phone number, project or delivery location, target timing, quantity, installation needs, inquiry type, product information, requirement description and other content you choose to send us. Providing personal information is generally voluntary, but we may be unable to respond to or handle an inquiry without the necessary contact details or requirement information.
When you visit the website, server, hosting, security or network services may automatically record limited technical information such as IP address, browser and device type, access time, requested pages, referring page and error or security logs. The page URL determines the language you view; the website does not store a language preference on your device.
Please do not send passwords, payment card details, government identification, health information or other sensitive personal information unrelated to an inquiry through the general website form.
How We Use Information
We use personal information to receive, understand and respond to product or project inquiries; communicate about specifications, scope, quotation preparation, delivery or next steps; maintain records relating to communications, potential engagements and customer relationships; operate, protect, diagnose and improve the website; prevent abuse, fraud or security incidents; and meet applicable legal, regulatory, tax or dispute-handling obligations.
Where applicable law requires us to identify a legal basis, we rely as appropriate on taking steps before entering into a contract or performing a contract, our legitimate business interests, compliance with legal obligations, or your consent. Submitting an inquiry does not automatically subscribe you to marketing emails. If marketing subscriptions are offered in the future, they will use a separate and voluntary choice.
Sharing, Service Providers and International Processing
We do not sell or rent personal information submitted through the website for purposes unrelated to an inquiry. For the purposes described in this policy, we may disclose information to authorised personnel who need it and to service providers supporting website hosting, network security, email, form handling, file storage, customer communications, professional advice or project delivery. We may also disclose information where required by law or where reasonably necessary to protect legal rights, address security incidents or support a corporate reorganisation.
Because we serve international customers and work with service providers and project participants in different locations, personal information may be processed outside Hong Kong. We take reasonable steps required by applicable law to require recipients to handle the information only for agreed purposes and with appropriate protection.
Retention and Security
We retain personal information only for as long as reasonably necessary to fulfil the collection purposes, continue the relevant communication or engagement, meet contractual and legal obligations, resolve disputes and maintain necessary business records. Retention varies according to whether an inquiry progresses, the customer relationship, the type of record, applicable statutory periods and potential disputes. When information is no longer needed, we take reasonable steps to delete, anonymise or securely dispose of it.
We use administrative, technical and organisational measures appropriate to the nature and risk of the information to reduce the risk of unauthorised access, use, disclosure, alteration, loss or destruction. No method of internet transmission or storage can be guaranteed to be completely secure.
Cookies, Language Preferences and Analytics
The website may use cookies or similar technologies necessary for website functionality and security. Language selection uses dedicated page URLs and does not require cookies or local storage. You can manage stored website data through your browser settings.
If we introduce non-essential analytics, advertising or tracking technologies that require consent, we will update the relevant notice and, where required by applicable law, provide choices to accept, reject or manage them before they are enabled.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to ask whether we hold your personal information and to request access, correction, updating, deletion or restriction; object to certain processing; withdraw consent-based processing; or receive a copy as provided by applicable law. Some requests may be subject to identity verification, legal exceptions or record-retention obligations.
This website is intended for business customers and professionals and is not directed to children. We do not knowingly collect children's personal information through the general inquiry form.
Changes to This Policy
We may update this policy when website features, business processes or legal requirements change. The updated version will be posted on this page with a revised effective date. Where appropriate, we will provide additional notice of material changes through the website or direct communications.
Privacy Contact
To ask about this policy or how we handle personal information, or to submit a privacy request such as an access or correction request, email contact@axiomasignage.com and include “Privacy Request” in the subject line. Contact location: Hong Kong.